AI Operations gives a live agent an active owner. We monitor performance, review errors and usage, tune accuracy, and make agreed adjustments as your data and business change.
We review accuracy, response quality, errors, and usage patterns, then report what is working and what needs attention.
Within the agreed scope, we tune prompts, routing rules, retrieval parameters, and make small knowledge-base updates.
We monitor performance and respond to critical and non-critical incidents during the agreed service hours and target times.
We review real usage and failure patterns so the monthly report identifies practical next improvements.
We document the current state, agree success metrics, restore the required access, and configure monitoring. A separate onboarding fee may apply when ramp-up is needed.
We monitor, review performance and errors, make agreed minor adjustments, and provide a monthly improvement report.
New features, integrations, architecture changes, or new agents are handled through a written Change Request or separate SOW.
Every tier includes monitoring, incident response, minor changes, and a monthly health-check with a report. The selected support tier is independent of the AI solution's build complexity.
For stable AI systems with a lower frequency of operational changes.
Minor-change allowance
Up to 4 hrs/month
Monthly fee: By agreement
For active systems that need faster response and regular adjustments.
Minor-change allowance
Up to 8 hrs/month
Monthly fee: By agreement
For business-critical systems where response speed matters most.
Minor-change allowance
Up to 16 hrs/month
Monthly fee: By agreement
The monthly fee reserves operational capacity; unused allowance does not roll over. Each report shows what we reviewed, what changed, and what should happen next. Work outside the agreed scope is priced separately before it starts.
