Fragmented sources
Policies in one wiki, SOPs in another, vendor specs in a third.
Operations
One question, one answer, every source cited
Business challenge
Where the workflow breaks down
Internal knowledge lives in Notion, Drive, SharePoint, Slack archives, and the heads of three senior people. New hires waste days asking around. Veterans waste time answering the same questions for the fifth time. The information exists — it just can't be found.
Repeated questions
The same handful of senior people field the same questions month after month.
No trail
Even when an answer is given, it isn't captured anywhere searchable.
Institutional knowledge, on demand
Source-cited answersSearchable conversation historySenior team hours freed
Discuss Your WorkflowQuestions resolved instantly
Answered directly from your own docs, with sources cited inline.
Illustrative workflow target. Actual results depend on process volume, data quality, and system access.
Madency solution
How the agent works
The Knowledge Base Q&A Agent indexes your wikis, drives, and policy docs, answers natural-language questions in Slack or Teams, and cites every source it draws from.
Source indexing
Connects to your wikis, drives, and approved doc sources.
Question capture
Listens for questions in your chosen channel (Slack, Teams, or a web form).
Retrieval
Pulls the most relevant passages across all indexed sources.
Answer generation
Composes a direct answer grounded in the retrieved content.
Citation
Every answer links back to the source doc, so the user can verify and read more.
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