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Communication Integration

Bring governed AI assistance into Microsoft Teams

Deploy agent workflows inside Teams for answers, approvals, and operational updates.

What we can build

AI workflows connected to Microsoft Teams

A Teams-based agent gives employees a familiar place to ask business questions, request work, and review approvals. It can combine conversation context with approved information from Microsoft 365 and connected operational systems.

We align the integration with Microsoft identity, channel structure, and source permissions. The agent’s capabilities are scoped by role, and sensitive actions can require an explicit confirmation or reviewer before execution.

Team-based agents
Approvals
Knowledge lookup
How we design the integration

Reliability starts before the connection

01

Microsoft 365 identity

Use organizational identity and role context to control who can access data and invoke workflows.

02

Knowledge connections

Retrieve relevant files and records from approved sources while retaining references for verification.

03

Approvals in context

Present decisions, evidence, and action choices inside the appropriate chat or channel.

Common questions

About the Microsoft Teams integration

Can a Teams agent use SharePoint content?

Yes. Teams can be the conversation layer while SharePoint provides permission-aware documents and knowledge.

Can it support department-specific workflows?

Yes. Capabilities, sources, prompts, and actions can differ by team or role within one governed architecture.

Want to connect Microsoft Teams to an AI agent?

If this is not the exact system you use, we can scope a custom integration around your tools, data, and approval rules.

Discuss Your Workflow
AI agents

Agents using Microsoft Teams

Operations

Shipment Delay Watcher

Surfaces delayed shipments before customers notice, flags affected accounts, and drafts proactive notifications.

View Agent
Customer support

Support Ticket Triage Agent

Classifies, prioritizes, and routes incoming tickets — and drafts a first-response reply.

View Agent
Recruitment & HR

Candidate Screening Agent

Reviews CVs against role requirements and drafts structured summaries for recruiters.

View Agent
Operations

Knowledge Base Q&A Agent

Answers internal questions by searching across wikis, drives, and policy docs — with citations.

View Agent
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